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Help Desk Solutions

OVERVIEW

PantraNet Help Desk system provides a capability for companies to offer multi-level help desk to their employees and customers. If your company is mid-size or large size and you need a help desk system or your company offers services and or products to a great number of customers and PantraNet Help Desk is what you need.

Doing business at the global scale requires multi-lingual help desk. PantraNet Help Desk offers capability to profile helpers in different levels, languages and geographical locations. As a “Request for help” is created, the system automatically directs the request toward a proper helper.

PantraNet Help Desk system provides a possibility to analyse the requests and level of help provided by helper. This function not only helps to train your helpers to be better but also to optimize you products and services you offer to your customers.